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ECREATE

TERMS & CONDITIONS

Terms and Conditions

Effective Date: 24th July 2022
 

These Terms and Conditions (“Terms”) govern your use of the website and services provided by eCreate Solutions and Services LLP (“Company”, “we”, “us”, or “our”).

By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree, please do not use our website or services.
 

1. Services Offered

We provide the following services:

  • Digital marketing and advertising

  • No-code and low-code website development

  • Promotional video and campaign creation for qualified lead generation

  • Media and cinema-based advertising (PVR, INOX, etc.)

The scope of services will be defined in individual client agreements and may vary.
 

2. User Responsibilities

By using our services or website, you agree to:

  • Provide accurate and complete information when requested

  • Not use our services for any illegal or unauthorized purpose

  • Maintain confidentiality of any login credentials, if applicable

  • Respect intellectual property rights (ours and others’)
     

3. Payments and Refunds

  • All fees will be outlined in written agreements or proposals.

  • Payments must be made according to the agreed schedule.

  • Once a project or campaign is initiated, fees are non-refundable unless otherwise stated in writing.

  • Late payments may incur interest or service disruption.
     

3.1 Refund & Project Timeline Clause

3.1.1 Refund Policy

  • All refund requests must be made within forty-five (45) calendar days from the date of payment.

  • Requests made after this period will not be eligible for a refund, regardless of project stage.

Due to the nature of no-code/low-code development, project resources, licenses, and manpower are committed from the start date.

Once work has commenced or deliverables have been provided (including preview links, prototypes, or partial versions), no partial or full refunds will be issued
after the 45-day claim period.
 

3.1.2 Client Responsibilities

  • The client must provide all necessary inputs, content, and feedback within agreed timelines. General Number of revisions and ammends offered are 2 for all projects.

  • Delays in providing information or approvals may extend the project schedule but will not extend refund eligibility.
     

3.1.3 Deliverables

For no-code/low-code projects:

  • The primary deliverable is a functional website or application accessible via the agreed hosting or preview method.

  • Traditional source code files are not applicable and are not included unless explicitly stated in writing.
     

3.1.4 Project Termination

If the client terminates the project after the 45-day refund window:

  • No refunds will be issued.

  • Completed deliverables will be handed over upon settlement of outstanding dues.
     

3.2 Website Project Scope & Acceptance

  • The Scope of Work (“SOW”) shall be defined in the written proposal, quotation, email confirmation, or mutually agreed documentation.

  • The SOW includes number of pages, features, layouts, integrations, content responsibilities, and timelines.

  • Once approved in writing, the SOW becomes final and binding.

  • Deliverables reviewed, used, shared, published, or not objected to within a reasonable review period shall be deemed accepted.
     

3.3 Out-of-Scope Work & Change Requests

Out-of-Scope Work includes, but is not limited to:

  • Addition of new pages, sections, or templates

  • Changes to approved layouts, navigation, or structure

  • Revisions to approved pages or components

  • Functional enhancements or integrations

  • Platform changes, restructuring, or migrations

  • Ongoing updates not included in the original agreement

All Out-of-Scope requests:

  • Must be submitted in writing

  • Will be evaluated by the Company

  • Will be quoted separately before commencement

  • Are billable and not included in the original project fee
     

3.4 Revisions & Modification Limits

  • The project fee includes a limited number of reasonable revisions unless stated otherwise in writing.

  • Revisions after design approval may be treated as Out-of-Scope.

  • Repeated changes or late-stage redesigns may impact timelines and pricing.
     

3.5 Domain, Hosting & Access Control

Unless otherwise agreed in writing:

  • Domains, hosting accounts, CMS platforms, and admin credentials managed by the Company remain under Company administrative control.

  • Access transfer will occur only after full settlement of dues.

  • In case of dispute regarding payment or scope, the Company reserves the right to retain administrative control until resolution.
     

3.6 No Obligation for Complimentary Ongoing Work

Upon completion of the agreed Scope of Work, the Company is not obligated to provide complimentary updates, maintenance, or support unless covered by a separate written agreement.
 

3.7 Discretionary Pricing & Rate Adjustments

3.7.1 Project-Specific Pricing

  • Pricing, unit rates, or discounts apply only to the specific project for which they were quoted.

  • They do not create precedent or guarantee for future work.
     

3.7.2 Dynamic Pricing Structure

  • The Company may revise service fees or unit rates based on scope, complexity, urgency, strategic value, and market conditions.
     

3.7.3 Confidential Cost Structure

  • Internal costing methodologies and pricing rationale remain confidential.

  • The Company is not obligated to disclose internal cost breakdowns.
     

3.7.4 Acceptance of Updated Terms

  • If revised pricing is not accepted, the Company’s obligation is limited to the deliverables already agreed and paid for.

  • The Company is not required to perform additional services at historical rates.
     

4. Intellectual Property

  • All content, designs, branding elements, videos, and software developed by the Company remain Company property unless transferred in writing.

  • Clients are granted a limited, non-transferable license for internal business use.

  • Unauthorized copying, resale, or redistribution is prohibited.
     

5. Confidentiality

Both parties agree to keep proprietary information confidential unless legally required to disclose it.
 

6. Disclaimers

  • While the Company delivers strategies, audits, and recommendations with professional expertise and confidence in their potential effectiveness, implementation outcomes depend on multiple external factors beyond our control, and therefore no specific business results or performance guarantees are provided.

  • We do not guarantee specific performance outcomes (e.g., ad conversions, rankings, or revenue results).

  • Services are provided “as-is” and “as available” without warranties of any kind.
     

7. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, special, or consequential damages arising
from use of our services.
 

8. Termination

We may suspend or terminate services if:

  • The client violates these Terms

  • Payment obligations are not met

  • Unlawful or unethical use is detected

Upon termination, all unpaid fees become immediately due.
 

9. Third-Party Links and Tools

We are not responsible for third-party websites or tools linked through our services.
Use them at your own risk.
 

10. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.
 

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India.
Disputes shall fall under the exclusive jurisdiction of courts located in Bangalore, Karnataka.
 

12. Contact Information

eCreate Solutions and Services LLP
📞 +91-9891298753
🌐 www.ecreatesolutions.com
📧 ecreateclientservice@gmail.com

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