TERMS & CONDITIONS
Terms and Conditions
Effective Date: [24th July 2025]
These Terms and Conditions (“Terms”) govern your use of the website and services provided by eCreate Solutions and Services LLP
(“Company”, “we”, “us”, or “our”).
By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree, please do not use our website or services.
1. Services Offered
We provide the following services:
-
Digital marketing and advertising
-
No-code, Low- code website development
-
Promotional video and campaign creation for qualified leads generation
-
Media and cinema-based advertising (PVR, INOX, etc.)
The scope of services will be defined in the individual client agreements and varies .
2. User Responsibilities
By using our services or website, you agree to:
-
Provide accurate and complete information when requested
-
Not use our services for any illegal or unauthorized purpose
-
Maintain confidentiality of any login credentials, if applicable
-
Respect intellectual property rights (ours and others')
3. Payments and Refunds
-
All fees for services will be outlined in written agreements or proposals.
-
Payments must be made according to the agreed schedule.
-
Once a project or campaign is initiated, fees are non-refundable unless otherwise stated in writing.
-
Late payments may incur interest or service disruption.
3.1. Refund & Project Timeline Clause -Refund Policy
-
Refund Policy
All refund requests must be made within 45 (forty-five) calendar days from the date of payment.
Requests made after this period will NOT be eligible for a refund, regardless of the project stage. -
Due to the nature of no-code/low-code development, project resources, licenses, and manpower are committed from the start date.
Therefore, once work has commenced or deliverables have been provided in any form (including preview links, prototypes, or partial versions), no partial or full refunds will be issued after the 45-day claim period. -
Client Responsibilities
The client agrees to provide all necessary inputs, content, and feedback within the agreed timelines. Delays in providing required information, approvals, or feedback will extend the project schedule but will not extend the refund eligibility period. -
Deliverables
For no-code/low-code projects, the primary deliverable is a functional website or application accessible via the agreed hosting or preview method. Traditional “source code” files are not applicable to such projects and are therefore not included unless explicitly stated in the signed agreement. -
Project Termination
If the client chooses to terminate the project after the 45-day refund window has expired, no refunds will be issued.
In such cases, the company will hand over any completed and eligible deliverables upon settlement of all outstanding dues.
-
3.2. Website Project Scope & Acceptance
-
The scope of any website or digital project shall be defined in the written proposal, quotation, email confirmation, or mutually agreed documentation (“Scope of Work”).
-
The Scope of Work includes the number of pages, layouts, features, integrations, content responsibilities, and timelines agreed at the time of project initiation.
-
Once the Client approves the Scope of Work or provides written confirmation to proceed, the scope shall be considered final and binding.
-
Any deliverables that are reviewed, used, shared internally, published, or approved by the Client shall be deemed accepted unless objections are raised in writing within a reasonable review period.
-
3.3. Out-of-Scope Work & Change Requests
-
Any request made after scope approval that requires additional effort, expansion, modification, or redesign beyond the agreed Scope of Work shall be considered Out-of-Scope Work.
-
Out-of-Scope Work includes, but is not limited to:
-
Addition of new pages, sections, or templates beyond agreed quantities
-
Changes to approved layouts, visual design, navigation, or structure
-
Revisions to already approved pages or components
-
Functional enhancements, integrations, automations, or platform changes
-
Performance optimization, restructuring, or migration requests
-
Ongoing content updates or maintenance not explicitly included
-
All Out-of-Scope requests must be submitted in writing and will be evaluated by the Company.
-
The Company will provide an estimated cost and timeline for approval prior to commencement of any Out-of-Scope work.
-
Out-of-Scope work is billable separately and is not included in the original project fee.
-
3.4. Revisions & Modification Limits
-
Unless explicitly stated in writing, the project fee includes a limited number of reasonable revisions during the active development phase.
-
Revisions requested after approval of designs, layouts, or deliverables — including structural rework, layout changes, or redesigns — shall be considered Out-of-Scope and billed accordingly.
-
Repeated changes, subjective redesign requests, or late-stage modifications may impact timelines and pricing.
-
3.5. Domain, Hosting & Access Control
-
Unless otherwise agreed in writing, domains, hosting accounts, CMS platforms, admin credentials, and related infrastructure procured, managed, or configured by the Company shall remain under the Company’s administrative control.
-
Access credentials, ownership transfers, or infrastructure handover shall be provided only upon full settlement of all outstanding dues and completion of agreed obligations.
-
In the event of any dispute relating to payment, scope, deliverables, or contractual obligations, the Company reserves the right to retain administrative control of domain assets, hosting environments, and platform access until such dispute is resolved.
-
3.6. No Obligation for Complimentary Ongoing Work
-
Upon completion of the agreed Scope of Work, the Company is not obligated to provide complimentary ongoing updates, enhancements, revisions, maintenance, or support unless a separate written agreement has been executed.
4. Intellectual Property
-
All content, designs, videos, branding elements, and software developed by eCreate Solutions are owned by us unless explicitly transferred in writing.
-
You are granted a limited, non-transferable license to use deliverables for your internal business purposes.
-
Unauthorized use, copying, or resale is strictly prohibited.
5. Confidentiality
We and the client agree to keep any proprietary information shared during the course of the project confidential, unless legally required to disclose it.
6. Disclaimers
-
We strive to deliver services with accuracy and professionalism, but we do not guarantee specific results (e.g., ad conversions, ranking, or customer acquisition).
-
Our services are provided “as-is” and “as available” without warranties of any kind, express or implied.
7. Limitation of Liability
To the fullest extent permitted by law, eCreate Solutions and Services LLP shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services or website.
8. Termination
We reserve the right to suspend or terminate services if:
-
The client violates these Terms
-
Payment obligations are not met
-
Unlawful or unethical use of our services is detected